Premium Custom Design Service

Our Premium Custom Design Service is geared for those that need a more tangible or visual image of what they are looking for.

The process begins by us reviewing your confidential online questionnaire, which helps us to determine the scope of your custom design mission. We then contact you and discuss our initial findings and get a feel from you, as to which of our visual services we offer would best fit your needs such as: sketches, colored renderings, 2d and 3d computer graphic imaging, or actual size wax models of proposed designs.

Although we are often asked, we do not offer our design services to non-custom order clients. Our visual design services are billed out to you on a time and materials basis. Design services are paid in advance along with what we refer to as a good faith deposit which is a token fee that we collect and apply to the total cost of building the project for you. We will email an estimate of the cost and scope of your selected visual design services along with your required good faith deposit in advance for your approval and payment.

Once we receive your payment we will start by providing you with 2-3 designs to choose from in which ever of our visual services that you have selected. Wax models are sent you via Federal Express. Please note that wax models must be handled carefully as they are fragile and prone to breakage. Although most times we hand fabricate jewelry directly in metal, we do ask that you return waxes to us so that we may use them as a guide while making your project. All of our other visual services will be sent to you via email within in 10 to 14 business days. For most of our customers this is sufficient. We pride ourselves in being experts in asking the right questions that enable us to visualize your design mission quickly and precisely in a manner that keeps your visual design costs to a minimum.

Once we have mutually determined and confirmed the design of your custom jewelry project, we will email you a detailed price quote with a targeted completion date. In order to meet the targeted completion date, we ask that you confirm your order within 24 hours via email and by sending us a 50 percent deposit of the total cost minus your good faith deposit. Once we receive your deposit, we will immediately notify you and begin your custom project. You will be contacted once your project is completed and we ask that you make you final payment at that time.

We make nearly everything by hand in our manufacturing facility located within our storefront location. Once a project commences, any design changes made, which we refer to as change orders, will increase the total cost of your custom project. All change orders will be based on the additional amount of time and materials taken to complete your project and must be confirmed via email.

Upon receiving your final payment your custom order is shipped to you insured via Federal Express, Brinks, or registered mail.

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Confidential Online Questionnaire